I got this idea while sitting in the waiting room of the local GM Dealership. The Service Rep was trying to explain to a customer that the problem with their car was something to do with the “computer programming” and “it might take a while to track it down.” As a Senior Citizen with limited understanding of computers, I wondered why they didn’t do what my son told me was the first thing to try when a computer quits working… “Re-boot it!”. I then got a mental image of what the mechanic was doing in the back room to locate the problem. I think they call it “cross-marketing”… When the computer problem is fixed, they will need to send it to the Body Shop to add the finishing touches to the repair bill.